telus billing support Secrets
telus billing support Secrets
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Each one that calls the tech support number is planning to talk to a real man or woman as quickly as possible. No person really wants to should jump through a maze of queries in hopes of only being place in the que to talk to a true individual!
Pro was able to stroll me by way of my concern and assisted pinpoint where the problem was happening and recommended me of an alternative so I could get my career finished. I so appreciated his assist and tolerance in walking me through the several eventualities. He followed up with details on my up coming ways.
It is currently been two months and my situation While using the billing hasn't been solved , I have already been customer Telus for more than twenty years and this customer service is horrendous! I requested to talk to supervisor numerous over and over final. She claimed she would In addition they needed me to Visit the retail store where I fall the telephone off and acquired the cellular phone After i informed her I did it all on-line she didn’t trust me? The telephone I been given the box was opened and there was no physical Sim card and or Sim card I'd requested an eSIM, which wasn’t there. I needed to go all the way down to The shop to get why was my box open? Why wasn’t my box sealed? Cellular phone drop batteries is extremely quite gradual like my outdated cellphone was way better than this issue. I think they gave me a aged cellular phone is the best way they handle customers with lengthy as they reward loyalty ?!!!
@chris14 I wanted to distinct up some inaccurate details. We'll fix TELUS owned downed traces at no demand. We'll only clear away the road completely for design/renovation functions but there is a charge included. We despatched you A personal concept just in case you want to maneuver ahead with possibly situation.
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• In my discussion with Juan from the loyalty group, I was falsely accused of getting discriminatory when I referenced Yet another department, which was hugely offensive and uncalled for. Juan later on apologized, declaring which the practical experience was completely unacceptable.
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• I spoke to several brokers, such as Maria and Regal, who couldn't offer clarity or escalate my scenario as requested.
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@Oleginza Wrote: I known as Telus CS at eight.55AM Mountain time plus they hanged up on me, declaring which i ought to simply call all through "common Office environment several hours". Is this for serious?
Be aware: if the topic isn't but lined by TELUS Skilled Messaging, Telus customer service you'll be offered having a callback selection.
The TELUS team acknowledges that our get the job done spans lots of Territories and Treaty regions and we've been grateful for the normal Knowledge Keepers and Elders who will be with us currently, whoever has long gone right before us as well as youth that encourage us.
Yeah, I’m binding by a two yr agreement sad to say, I’m only 4 months in, but I did get somewhere. I assume The manager Office environment identified as me today so I've a cell phone conversation with him in an hour or so. We’ll see how that goes.